Refund policy
Enteral Direct — Return & Refund Policy
All sales at Enteral Direct are of liquidation and wholesale clearance medical inventory. Due to the nature of medical-grade products and regulatory compliance requirements, all sales are final unless the product arrives damaged, defective, or materially different from what was described.
Eligible Refund Conditions:
- Item arrived visibly damaged in transit
- Item is materially different from the product listing description
- Item is missing components listed in the product description
How to Request a Refund: Contact us within 7 days of delivery at enteraldirect.com with your order number, photos of the issue, and a brief description. Approved refunds are processed within 5–7 business days to the original payment method.
Non-Refundable Items:
- Opened or used medical supplies
- Items damaged after delivery
- Orders where the buyer selected incorrect products
- Shipping costs are non-refundable
International Orders: Customs duties, taxes, and import fees are the buyer's responsibility and are non-refundable.